Privacy Policy

Information We Collect

When you use Painted Whiskers, we collect the following information:

• Photos you upload for portrait generation. These are stored securely and used solely to create your artwork.
• Account information including your email address when you create an account or place an order.
• Payment information processed securely through Stripe. We never store your credit card details on our servers.
• Shipping address when you order physical products, shared only with our fulfillment partners (Prodigi, Printful) to deliver your order.
• Usage data such as pages visited and features used, collected through privacy-respecting analytics.

How We Use Your Information

• To generate AI-powered pet portraits from your uploaded photos
• To process payments and fulfill orders
• To send order confirmations, shipping updates, and delivery notifications
• To improve our service and art style quality
• To respond to customer support inquiries

Your Photos

Your uploaded photos are stored securely in encrypted cloud storage. We use them exclusively to generate your portraits. We do not sell, share, or use your photos for training AI models. Generated portraits are stored for your access and order fulfillment. You may request deletion of all your data at any time by contacting us.

Third-Party Services

We share limited information with trusted partners to operate our service:

• OpenAI — processes your photo to generate portraits (image data only, no personal information)
• Stripe — securely processes payments
• Prodigi & Printful — prints and ships physical products (receives shipping address and print file only)
• Supabase — securely hosts our database and file storage
• Resend — delivers transactional emails
• Claid.ai — upscales images for print-quality resolution

Cookies

We use essential cookies to maintain your session while creating portraits and placing orders. We use privacy-respecting analytics that do not track you across websites. We do not use advertising cookies or sell your data to advertisers.

Data Retention

We retain your generated portraits and order history for as long as your account is active, so you can re-download your artwork at any time. If you delete your account, all associated data including uploaded photos and generated images will be permanently removed within 30 days.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at the email below. We will respond within 30 days.

Contact

For privacy-related questions or data requests, email us at privacy@paintedwhiskers.com.